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Appointment Booker in Eccles

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Job summary

Tailor made are excited to be exclusively recruiting for a leading service provider in health care. Due to continued success, they are seeking for an Appointment Booker/Administrator to join their team.

Roles & Responsibilities

The Role:
• Contacting existing clients by telephone and email to arrange pre-scheduled onsite health surveillance appointments
• Working to KPI’s regarding volume of clients contacted and appointments booked
• Managing your own workload and creating follow up activities
• Working closely with the job scheduling team to ensure that schedules are created and confirmed efficiently and notifying the scheduling team when overnight accommodation is required
• Allocating the jobs booked to the technicians using the software
• Liaising with the technicians regarding jobs allocated to them, updates and amendments
• Using multiple programs and software
• Creating and issuing client service agreements using Signable
• Producing job timetables and emailing them to clients for completion and return
• Running and checking daily reports to confirm that all jobs are accurately booked
• Answering phone calls and email dealing with client enquiries
• Following GDPR guidelines – ensuring that clients and their employees’ information is safe and secure
• Cancelling and rescheduling appointments as required
• Carrying out a variety of admin duties and responsibilities as required
• Training on the internal computer systems will be given

The ideal candidate will:

About you:
• Previous experience in a customer focussed, telephone based role
• Professional telephone manner
• Ability to self manage and prioritise to work within deadlines
• Proven client communication and customer service skills
• Problem solving to provide clients with replies and solutions to additional requests/queries via email and phone
• Excellent computer and organisation skills

For more information contact Charlotte Sinar

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

 

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to seek work on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerized database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

If this role is of interest contact Charlotte Sinar

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