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Customer Service Advisor in Nelson

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Job summary

Role: Customer Service Administrator Location: Nelson Tailor Made are proud to be the exclusive recruitment partner to a rapidly expanding family owned Engineering company in Nelson. They are seeking a professional and dynamic Account Manager to join their busy team. You will act as first point of contact to all customers as well as overseeing order, ensuring customers are updated at every stage. Ideally you will have previous experience within a customer service environment and have a positive and professional attitude. You will have a keen eye for detail and strong communication skills. This is an exciting opportunity to join a well-established, growing organisation.

Roles & Responsibilities

The Role:

  • You will act at the first point of contact to customers
  • Processing bespoke or repeat orders from start to finish for a range of clients with varying complexity
  • Co-ordinating the subsequent arrangements for pricing, delivery and invoicing
  • Maintaining the order management software and ensuring accuracy of inventory
  • Liaising with clients via email, telephone on a regular basis
  • Dealing with customer queries and carrying out general office duties
  • Overseeing orders, ensuring customers are updated at every stage, including following up on deliveries/logistics to ensure customer satisfaction
  • Using excellent communication skills to seek new work and introduce the skills and services to new trade customers

The ideal candidate will:

About you:

  • Experience within a similar role
  • A positive, can-do attitude and an ability to learn new skills
  • The ability to proactively manage your workload to ensure deadlines are met
  • Strong communication skills
  • A keen eye for detail
  • Ability to cope under pressure
  • Good IT skills
  • The ability to work proactively as part of a team

 

If this role is of interest please contact Charlotte Sinar

 

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to seek work on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerized database and its use in order to secure employment.

Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.

If this role is of interest contact Charlotte Sinar

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