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Operations Manager in Wigan

Tailor Made Commercial Logo

Job summary

business in the North West. They are seeking an Operations manager to manage both inbound and outbound campaigns. Reporting to the Head of Operations and working alongside 4 Operation managers, you will be managing the day to day running of the operations team to deliver quality focused sales to all customers on the behalf of our clients whilst achieving high levels of productivity and demonstrating excellent product knowledge. You must be flexible to work weekend shifts.

Roles & Responsibilities

  • Leading, directing, and evaluating and developing a team of 3-5 direct reports overseeing around 70 -120 staff to deliver first class customer experience whilst delivering all client K.P.I.’s
  • Ensuring the right people are in the right place at the right time through effective workforce planning
  • Providing reporting and analytical support to the Senior Management Team
  • Directly managing the team managers and supporting sales and service executives to maintain an engaged and motivated team
  • Taking day to day responsibility for delivering against defined and agreed service levels and action plans, working closely with internal and external stakeholders and other departments
  • Developing and managing new campaigns from conception through to implementation as and when required
  • Carrying out people management responsibilities for team managers including completion of Personal Development Plans, performance management, identifying skills gaps, mentoring and coaching

The ideal candidate will:

  • Strong previous experience in similar leadership role
  • Strong communication, people management and motivational skills are essential
  • Ability to manage effectively under pressure
  • You will be comfortable using Word, Excel and Outlook
  • You will be committed to productivity and compliance
  • Excellent organisational and leadership ability
  • Support, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines
  • Demonstrate flexibility to adapt to changing practices and work priorities

For more information contact Louisa Ellis

By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to seek work on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerized database and its use in order to secure employment. Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful. If this role is of interest contact Charlote Sinar

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