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Telesales Advisor in Burnley

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Job summary

Tailor Made Commercial are excited to be recruiting for a leading online retailer in Burnley. Trading for over 20 years and serving over a million public and trade customers. They are seeking an ambitious Telesales Advisor to join their growing team. As a Telesales Advisor You will act as the first point of contact for new and existing customers; answering incoming calls, emails and web chat messages. You will have exceptional customer service experience working within a contact centre or sales environment. No Cold Calling.

Roles & Responsibilities

  • Taking inbound sales calls and customer orders
    Responding to leads on the website/telephone or via live chat
  • Be proactive and seek out opportunities to enhance customer experience
  • Upselling and cross selling
  • Create new sales and aftersales orders
  • Maximise sales opportunities
  • Record all information onto the system
  • Work toward kpi’s and targets

The ideal candidate will:

  • Excellent verbal communication skills and telephone manner
  • Customer focussed
  • Previous experience in as a telesales advisor, customer service advisor or sales role would be ideal
  • Experience within Telesales
  • Good knowledge of Microsoft packages
  • Be hard working dedicated and eager
  • Can recognise any cross selling opportunities
By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to seek work on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerized database and its use in order to secure employment. Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful. If this role is of interest contact Charlote Sinar

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